Case Study
VacSax
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VacSax have commissioned two bespoke software applications from PACE -
a Sales Tracking system and a CRM system.
PACE first successfully implemented the Sales Tracking System,
allowing VacSax to analyse their sales data in much more detail. VacSax then decided that the
sales team would benefit from a centralised CRM system to manage their contacts, appointments
and product sales.
Software
Key components:
The sales tracking system was developed in Access 2000, and uses the inbuilt reporting features
to provide analysis of sales data.
The CRM system was somewhat more complicated. The VacSax sales team would need access to a CRM
system whether they are operating in the office, or at a clients site. A solution was proposed
which allows each member of the team to run a copy of the system on their laptop and
when connected to the internet or office network, and functionality to synchronise with a main server
database.
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We knew basically what we wanted from our Sales Tracking system when we
approached PACE, but were unsure how it could be achieved.
PACE understood our needs from day one, and worked closely with us
to ensure we got the product we wanted. The end result was outstanding - beyond all our expectations,
and has enabled our office to operate much more productively whilst being far more cost effective.
Denise Ridall
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