Case Study
UKSE
|
|
UKSE provide financial assistance to companies in areas affected by the decline of the steel industry, in
the form of loans or investments in shares.
UKSE needed a system to store details of their clients and manage all of their investments. They approached
PACE with a Windows application that had been started by another developer.
They wanted a software company to finish the system and build in a reporting module, then provide support for
the live system.
PACE took on board the project and completed all the remaining modules. Since
then the system has proven to be very reliable. PACE have continued to support
the system, providing quick fixes to any issues that arise and we have also completed further development work.
|
After being let down by our previous programmer mid-way through a redevelopment
of our portfolio management system, we had to find someone to see the project through to the end. That's
where PACE stepped in. They brought an extremely professional approach to
the table and worked very closely with us throughout the development to ensure that we have ended up with
the product we wanted.
Richard Thomas
|
Software
Key components:
- Visual Basic 6
- SQL Server 2000
- Crystal Reports 11
PACE were brought in to complete a project which had been started by another
developer. This was a Windows application written in Visual Basic 6, with a SQL Server 2000 database.
There was a requirement for customisable reporting, so we recommended and implemented a solution using
Crystal Reports 11.
We wanted to make the system as simple as possible to distribute to users, so we wrote a component to handle
automatic updates of the software. After the initial installation of the system on each user's PC, the
application checks for updates each time it runs, and installs new versions automatically.
Return to the software home page
|
Support
9am - 5pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within four hours, a workaround provided within one day and a permanent fix within two days.
- Non-Critical: call must be responded to within two hours, a workaround provided within one week and a permanent fix within two weeks.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within one week and a permanent fix implemented in the next release of the software.
Return to the support home page
|
|
|