Case Study
Risk Management Solutions (Global) Ltd
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RMS required a system to be utilised as an operational tool to ensure the effective delivery
and management of their services and also as a tool to be used for marketing/sales and for
demonstration to prospective clients.
The solution needed to be expandable to accommodate the expansion of their business both in the
number of users and in its functionality.
In addition, both internal and external users would require access to the applciation in a secure
manner.
Afte reviewing the requirements, PACE suggested creating a web
based solution. This would allow users to connect to the software from any location, as long as
they have access to the internet and a web browser.
Click to visit the RMS web site.
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RMS first approached PACE with only a basic idea of what we
needed and how we could achieve it. PACE quickly gained a good
understanding of our business, and of our requirements, and worked very closely with our team to
turn our ideas into a feasible design, and then into a workable solution. The results of the project
have been excellent, and have also been very well received by our clients who will also be using the
system. We have no doubt that our rapid expansion has been made all the more easier by the software
and service provided by PACE
Jean Hilliard
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Software
Key Components:
- ASP.Net
- SQL Server 2005
- SSL Certificate
The ASP.Net web based solution which was chosen allows RMS staff within the office, RMS staff who are
out of the office, and external users access to the application. There is no installation
required to run the software, just a web browser, so clients can access the application, and begin
to use it, instantly.
PACE wrote the front end application in ASP.Net and developed
the backend database in SQL Server 2005. The databse uses T-SQL scripts for various processing tasks
which provides excellent performance benefits.
For RMS staff working out of the office, and external users, the application is protected by the
use of an SSL certificate.
Return to the software home page
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Support
9am - 5pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within two hours, a workaround provided within one day and a permanent fix within one week.
- Non-Critical: call must be responded to within two hours, a workaround provided within one week and a permanent fix within two weeks.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within one week and a permanent fix implemented in the next release of the software.
Return to the support home page
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