Case Study
Post Office
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PACE developed, and has since supported, the system responsible for the forecasting and day to day
recording of all cash movements between the Post Office main cash centres throughout the uk. These figures are reported to the Bank of
England from each major centre twice daily. The sum of cash holding (up to £2billion each day) is used by the Bank
of England to determine what monies Post Office can use for their overnight Far Eastern market
trading. PACE provide a 10 minute response and 30 minute resolution
to all critical calls logged. We are closely managed by Post Office, and have a 100% success rate in resolving all issues.
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There has been a very professional relationship between the Post Office and
PACE over the years, and where support and advice has been required,
PACE has never let us down. PACE has
always achieved all that has been required of them, and have continuously exceeded the scope of our
support contracts to ensure we receive the high level of service we have become accustomed to.
Andrew Ashall
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Software
Key components:
- Visual Basic
- Access
- Crystal Reports
The Cash Forecasting System has been used by over 50 sites.
The cash centres were setup in a hierarchical model, so the reporting of figures would need to
filter from the basic cash centres, through to a regional office, then finally up to the main
head office on a twice daily basis.
Each site already had PCs running Windows, so it was decided that a Windows application would be
developed. The transfer of data would be made via a telephone line, therefore the application
would need to integrate with a modem.
For these reasons the Visual Basic programming language was chosen, as it offered extensive
controls for this type of functionality. To keep the development consistent, another Microsoft
product was chosen for the database - MS Access.
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Support
8:30am - 5:30pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within 10 minutes and a permanent fix within 30 minutes.
- Non-Critical: call must be responded to within four hours, a workaround provided within one day and a permanent fix within two days.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within five days and a permanent fix implemented in the next release of the software.
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