Case Study
Northern Rock
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Alongside Savantis Ltd, PACE provided support and development
work for all branches of Northern Rock for all elements of the society’s Branch Cashiering
Systems. PACE have also provided general on site support for
many Northern Rock in house systems.
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Software
Key components:
Northern Rock chose PACE to work alongside Savantis to
finalise development and conversion of the society's branch cashiering systems to a Windows
platform using Visual Basic.
Each branch operated on Microsoft Access database, but the entire branch network connected
through Microsoft Transaction Services to a main Oracle database to provide live transaction
processing.
A number of low level components were also developed for use at branch level to provide the
most efficient use of shared hardware (specifically passbook printers) and counter space.
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Support
9am - 8pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within one hour, a workaround provided within two hours and a permanent fix within one day.
- Non-Critical: call must be responded to within four hours, a workaround provided within one day and a permanent fix within two days.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within five days and a permanent fix implemented in the next release of the software.
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