Case Study

Chalmit

Chalmit have a number of key bespoke applications, developed by PACE which are covered by remote support from PACE. This covers Products Management Systems, Order Management Systems and Bespoke Reporting Systems. Due to the nature of the specialist products Chalmit design and manufacture, all these systems are all highly complex, and all form critical parts of the Chalmit production and business process.

Chalmit rely on PACE to provide rapid cover for all these applications, ensuring Chalmit production is always fully operational.

Chalmit produce specialist products for niche markets and our system requirements are just as specific. PACE were able to meet and exceed these, often in demanding circumstances, and continue to deliver during our current and rapid period of growth.

Alan Ferguson

Software

Key components:

Visual Basic 6
SQL Server 2000
Crystal Reports 9

When Chalmit first approached PACE they had an idea which had been prototyped in Access, but needed to be turned into a real product.

PACE analysed the prototype and decided a more robust solution could be created using Visual Basic and SQL Server as Visual Basic could easily integrate with several SQL databases at once.

The final solution was delivered in stages over a period of several years. This avoided any large impact to operations.

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Support

9am - 5pm, Monday - Friday

The following support call levels were used:

Critical: call must be responded to within one hour, a workaround provided within two hours and a permanent fix within two days.
Non-Critical: call must be responded to within two hours, a workaround provided within two days and a permanent fix within ten days.
Non-Urgent: call will be acknowledged within four hours, a workaround (if required) provided within five days and a permanent fix implemented in the next release of the software.

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