Case Study
Barnsley Building Society
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The mortgage quotation system was developed by PACE and used
numerous leading building societies including Barnsley Building Society. The application is
a licensed product that comes with a bundled in support contract. This cover guarantees 1 hour
response and next day resolution for all issues.
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Software
Key components:
Barnsley building society were one of a number of society's in the UK to use the
PACE Mortgage Sales Support System (MS3) throughout their branch network.
MS3 was use in all the society's braches for producing mortgage and insurance quotations and
documentation to FSA standards.
The application was developed in Visual Basic, with Microsoft Access, with a flexible report
engine that adapted to most office suites, although Barnsley used the Microsoft Office engine.
Return to the software home page
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Support
9am - 5pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within one hour, a workaround provided within two hours and a permanent fix within one day.
- Non-Critical: call must be responded to within four hours, a workaround provided within one day and a permanent fix within two days.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within five days and a permanent fix implemented in the next release of the software.
Return to the support home page
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