Case Study
Abbey National
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Provision of Critical System Support for Direct Debit Mandate Processing systems for
Abbey Mortgage Mandates. This system was initially developed for National and Provincial.
Interfaces with a number of key Abbey systems (including mainframe) formed a major part
of this application. Not a single day of mandate processing has been incomplete whilst
PACE has provided support.
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PACE has always demonstrated a thoroughly professional approach to
work with Abbey National, and consistently provides a high quality of service.
PACE respond to our needs with unquestionable efficiency, delivering
solutions of the highest standard within all scopes of requirement. All this is undertaken whilst
integrating seamlessly into our procedures and frameworks.
Tony Youngs
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Software
Key components:
- Powerbuilder
- SQL Server 7
PACE were approached by Abbey National when they required on going
development and support of their existing in house developed Direct Debits Mandate processing systems.
The system maintained and managed Direct Debit mandates for many of Abbey's mortgage customers, it
interfaced with the society's mainframe systems, and it generated and processed all relevant BACS
files and transactions to and from APACS.
The front end applications were written in Powerbuilder, and were based on SQL Server 7.0, with a
heavy emphasis on Stored Procedure code.
Integration with mainframes was undertaken using the T27 Emulation suite.
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Support
8:30am - 5:30pm, Monday - Friday
The following support call levels were used:
- Critical: call must be responded to within one hour, a workaround provided within two hours and a permanent fix within one day.
- Non-Critical: call must be responded to within four hours, a workaround provided within one day and a permanent fix within two days.
- Non-Urgent: call will be acknowledged within one day, a workaround (if required) provided within five days and a permanent fix implemented in the next release of the software.
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